Effective Date: July 2026
1. Return Eligibility
We accept returns and exchanges within 7 days of delivery, provided the product is unused, unopened, and in its original sealed packaging. Due to the nature of fragrance products, we cannot accept returns on items that have been opened, used, or damaged after delivery.
2. How to Request a Return
To start a return or exchange, please contact us with the following details:
- Your order number or full name used during purchase.
- The item(s) you wish to return or exchange.
- A clear reason for the return.
- Photos of the product and packaging (if applicable).
Our team will review your request and provide return instructions within 2 business days. Items must be shipped back in their original condition.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used fragrance products.
- Items damaged due to misuse, exposure to heat, or improper storage.
- Gift cards or promotional items.
- Clearance or final-sale items.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 business days through the original payment method or as store credit, depending on the order arrangement.
Original shipping costs are non-refundable unless the return is due to a mistake on our part (wrong item, damaged product, or defective item).
5. Exchanges
If you receive a damaged or incorrect item, we will exchange it for the same product, subject to availability. If a replacement is not available, we will offer a refund or store credit.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no extra cost.
7. Contact Us
For any questions about returns or refunds, please visit our Contact page.