Effective Date: July 2026
1. Delivery Areas
ZEVO House of Fragrance currently delivers across Pakistan. We partner with trusted courier services to ensure your order reaches you safely and on time. International shipping is not available at this time.
2. Order Processing
Orders are processed within 1–2 business days after confirmation. During peak seasons, launches, or sales, order processing may take up to 3 business days. Orders are not shipped on weekends or public holidays.
3. Delivery Timeline
Estimated delivery time is 3–7 business days after dispatch, depending on your city and courier service availability. Remote areas may require additional delivery time.
4. Shipping Rates
Standard shipping rates apply based on your location and order weight. Exact shipping charges are shared with you during checkout or order confirmation. Free shipping may be offered on qualifying orders during promotional periods.
5. Cash on Delivery
Cash on Delivery (COD) is available for most locations across Pakistan. Our team confirms every COD order by phone or WhatsApp before dispatch. Please ensure your contact number is accurate to avoid delays.
6. Order Tracking
Once your order is dispatched, we will share a tracking number and courier details with you via WhatsApp, SMS, or email. You can use this information to track your package in real time.
7. Lost or Damaged Packages
If your package arrives damaged, incomplete, or does not arrive within the estimated delivery window, please contact us within 48 hours of delivery (or the last expected delivery date). We will work with the courier to resolve the issue and arrange a replacement or refund if needed.
8. Address Accuracy
Please provide a complete and accurate delivery address, including your city, area, and active phone number. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
9. Contact Us
For shipping-related questions, please reach out through our Contact page.